Accessibility Criteria

Based on the barrier-free design standards of the Quebec Construction Code, Kéroul’s accessibility criteria provide a portrait of accessibility from a visitor’s point of view, for each type of equipment. These criteria are the result of Kéroul’s experiences and consultations over the years with associations of persons with disabilities and are the only ones recognized by the ministère du Tourisme du Québec for the certification and assignment of accessibility ratings.

Pictogramme Accessible The accessible rating means that the establishment meets all of the visitor’s accessibility criteria and offers a satisfactory visitor experience for the majority of people with a mobility impairment.

Pictogramme Partiellement accessible The partially accessible rating means that the establishment meets the main accessibility criteria related to a visitor’s route but has some missing elements that could affect the experience of some people with a mobility impairment.

For example:

Circulation route with doorstep, steep slope or restricted clear width.
Entrance or door with doorstep, steep slope or restricted clear width.
Washroom with minimum accessibility, but functional with help.
Partial access to the main activity or with minimum accessibility.

Pictogramme déficience auditive This rating indicates that the establishment offers services tailored to the needs of people with a hearing impairment. The services evaluated vary according to the nature of the activities offered by the company.

Pictogramme déficience visuelle This rating indicates that the establishment offers services tailored to the needs of people with a visual impairment. The services evaluated vary according to the nature of the activities offered by the company.

Criteria for motor impairment
General criteria
- Identified, reserved parking spaces near the entrance or site accessible for disabled persons
- A sufficiently wide, unobstructed path (indoor/outdoor) with a hard surface, a minimal or bevelled sill and no steps, or equipped with a ramp, connecting all key areas and/or levels open to the public
- Unobstructed, sufficiently wide public entrances or doors (minimal or bevelled sill, no steps or equipped with a ramp) Lever or pull handles and, if applicable, an accessible and easy-to-use latch; adequate manoeuvring room in front of every door
- Counter with a lower section or wireless payment service easily reached by someone in a wheelchair
- Accessible washrooms with grab bars close to the toilet, transfer zone next to the toilet with space to back up a wheelchair, accessible door latch, accessible sink with clearance below and accessible, easy-to-use faucets (lever or automatic sensor); adequate manoeuvring room
- Clear, standardized signage a height that is accessible from a sitting position, with clearance in front, and indicating the accessible services/facilities
- Accessible services and facilities that are easily located and clearly identified on site and well publicized in communication tools
Specific criteria (hotel, motel, B&B, cottage)

Adapted room with:
- Adequate manoeuvring room
- Accessible bed at the proper height for a transfer, transfer zone next to the bed and clearance under the bed to slide in a lift
Accessible washroom with:
- Accessible bath tub or shower with adequate manoeuvering room in front, transfer bench, grab bars for the transfer, telephone shower head, lever faucets and soap dish, all located near the transfer bench
- Accessible washrooms with grab bars close to the toilet, transfer zone next to the toilet with space to back up a wheelchair, accessible door latch, accessible sink with clearance below and accessible, easy-to-use faucets (lever or automatic sensor)
Specific criteria (campground)
- Accessible camp site on flat ground with a hard surface
- Accessible picnic table
Accessible washroom facility with:
- Accessible bath tub or shower with adequate manoeuvering room in front, transfer bench, grab bars for the transfer, telephone shower head, lever faucets and soap dish, all located near the transfer bench
- Accessible washrooms with grab bars close to the toilet, transfer zone next to the toilet with space to back up a wheelchair, accessible door latch, accessible sink with clearance below and accessible, easy-to-use faucets (lever or automatic sensor)
Please consult the illustrated spec sheets for detailed measurements and specifications.
Criteria for visual impairment
Hotel, motel, B&B, cottage
- Room number in raised characters and/or braille
- If elevator: panel in braille and/or raised characters, sound and/or verbal signals
- Adapted accessories (magnifying mirror, braille remote control, described video TV channel)
Criteria for hearing impairment
Hotel, motel, B&B, cottage
- Adapted accessories (alarm clock with vibration system, TV telecaption decoder, telephone with volume control and/or indicator light, flashing doorbell system)
- Flashing, vibrating and sounding fire alarm system
- Wifi access, for communicating with Video Relay Service (VRS)

Criteria for motor impairment
General criteria
- Identified, reserved parking spaces near the entrance or site accessible for disabled persons
- A sufficiently wide, unobstructed path (indoor/outdoor) with a hard surface, a minimal or bevelled sill and no steps, or equipped with a ramp, connecting all key areas and/or levels open to the public
- Unobstructed, sufficiently wide public entrances or doors (minimal or bevelled sill, no steps or equipped with a ramp) Lever or pull door handles and, if applicable, an accessible and easy-to-use latch; adequate manoeuvring room in front of every door
- Counter with a lower section or wireless payment terminal easily reached by someone in a wheelchair
- Accessible washrooms with grab bars close to the toilet, transfer zone next to the toilet with space to back up a wheelchair, accessible door latch, accessible sink with clearance below and accessible, easy-to-use faucets (lever or automatic sensor)
- Clear, standardized signage at an accessible height from a sitting position, with clearance in front, and indicating the accessible services/facilities
- Accessible services and facilities that are easily located and clearly identified on site and well publicized in communication tools
- Adequate basic manoeuvring room in the restaurant, between the tables and the washroom
- Accessible tables with minimal clearance and removable chairs
- If cafeteria or buffet: food counters and presentation accessible to someone in a wheelchair
Please consult the illustrated spec sheets for detailed measurements and specifications.
Criteria for visual impairment
- Adapted service for persons with a visual impairment (e.g. menu in braille)
To enhance client experience, we encourage you to consider the factors described in this spec sheet.
Criteria for hearing impairment
- There is no “hearing impairment” certification issued to restaurants.

Criteria for motor impairment
General criteria
- Identified, reserved parking spaces near the entrance or site accessible for disabled persons
- A sufficiently wide, unobstructed path (indoor/outdoor) with a hard surface, a minimal or bevelled sill and no steps, or equipped with a ramp, connecting all key areas and/or levels open to the public
- Unobstructed, sufficiently wide public entrances or doors (minimal or bevelled sill, no steps or equipped with a ramp) Lever or pull door handles and, if applicable, an accessible and easy-to-use latch; adequate manoeuvring room in front of every door
- Counter with a lower section or wireless payment terminal easily reached by someone in a wheelchair
- Accessible washrooms with grab bars close to the toilet, transfer zone next to the toilet with space to back up a wheelchair, accessible door latch, accessible sink with clearance and accessible, easy-to-use faucets (lever or automatic sensor); adequate manoeuvring room
- Clear, standardized signage at an accessible height from a sitting position, with clearance in front, and indicating the accessible services/facilities; accessible services and facilities that are easily located and clearly identified on site and well publicized in communication tools
Specific criteria (museum and exhibit room)
- Interpretation panels and objects displayed at an accessible height, with clearance in front
- Adapted and accessible key activities (e.g. facilitation, activities)
- Access to more than 50% of the site and activities
Specific criteria (performance hall and venue)
- Reserved seating with clear view of stage and good sound quality
Please consult the illustrated spec sheets for detailed measurements and specifications.

Specific criteria (outdoor activities)
- Main activity accessible and adapted using specialized equipment as needed
- One or more accessible and well-marked trails
Please consult the Outdoors for everyone: inspiring practices and adapted equipment guide. The guide is broken down into short, easy-to-read sheets and is intended to help managers, organizations and municipalities design fully inclusive outdoor activities and sites.
Criteria for visual impairment
Museum/exhibit room
- Tactile exploration
- Audio-description service
- Adapted guided tour for the visually impaired
- Other service specifically adapted for the visually impaired (e.g. descriptive panels in braille)
Criteria for hearing impairment
Museum/exhibit room

(Rating assigned if at least one service is available)
- Video guide on a tablet with explanations in QSL/ASL
- Guided tour in QSL or ASL on request or with an advance booking
- On-screen visual presentation with subtitles and/or QSL or ASL insets of all vocal messages
Performance hall/venue

(Rating assigned if at least one service is available)
- Hearing assistance system (FM, infrared, magnetic loop, induction loop)
- Interpretation service available on request/with reservation; reserved seating near the stage with a clear view and good sound quality
- On-screen visual presentation with subtitles and/or QSL or ASL insets of all vocal messages
To enhance client experience, we encourage you to consider the factors described in this spec sheet.

Criteria for motor impairment
General criteria
- Identified, reserved parking spaces near the entrance or site accessible for disabled persons
- A sufficiently wide, unobstructed path (indoor/outdoor) with a hard surface, a minimal or bevelled sill and no steps, or equipped with a ramp, connecting all key areas and/or levels open to the public
- Unobstructed, sufficiently wide public entrances or doors (minimal or bevelled sill, no steps or equipped with a ramp) Lever or pull door handles and, if applicable, an accessible and easy-to-use latch; adequate manoeuvring room in front of every door
- Counter with a lower section or wireless payment terminal easily reached by someone in a wheelchair
- Accessible washrooms with grab bars close to the toilet, transfer zone next to the toilet with space to back up a wheelchair, accessible door latch, accessible sink with clearance below and accessible, easy-to-use faucets (lever or automatic sensor)
- Clear, standardized signage at an accessible height from a sitting position, with clearance in front, and indicating the accessible services/facilities
- Accessible services and facilities that are easily located and clearly identified on site and well publicized in communication tools
Specific criteria (outdoor event or festival)

Adapted transit drop-off zone
- A clearly identified adapted transit drop-off zone located close to the site’s accessible entrance
Access to site and activity
- Access to more than 50% of the site and to the event’s main activities.
Show/stage
- Reserved space with a clear view of the stage for someone who is seated, and good sound quality.
Exhibition
- Interpretation panels and objects displayed at an appropriate height, with clearance in front
Accessible washrooms
- On-site accessible toilets or adapted chemical toilets
On-site signage and communication tools
- Clearly identified and easily located on-site services and facilities
Please consult the illustrated spec sheets for detailed measurements and specifications.
Criteria for visual impairment
Criteria for hearing impairment
Indoor/outdoor event

(Rating assigned if at least one service is available)
- Hearing assistance system (FM, infrared, magnetic loop, induction loop)
- Interpretation service available on request/with reservation; reserved seating near the stage with a clear view and good sound quality
- On-screen visual presentation with subtitles and/or QSL or ASL insets of all vocal messages
To enhance the client experience, we encourage you to consider the factors described in this spec sheet.