Accessibility Criteria

Modelled on the Code de construction du Québec, Kéroul’s accessibility criteria present an ideal portrait of the definition of accessibility. These criteria are the fruit of several years of concrete experience and of the formal studies and analyses carried out by Kéroul and its teams.

These criteria have been integrated into the Quebec tourist industry’s Programme qualité and they are the only ones recognized for certification and for assignment of the ratings “accessible,” “partially accessible,” “inaccessible,” “services to persons with a visual impairment,” “services to persons with a hearing impairment".

Here are the accessibility criteria for the following clienteles:

Pictogramme accessible.Accessible to persons with a physical impairment

  •  Parking reserved for disabled persons
  • Hard-surface, barrier-free route at least 1 m (39.5 inches) wide: from parking to main entrance and also indoors
  • All public-access doors: at least 760 mm of clearance width (30 inches)
  • Lever door handles
  • Bevelled door sills no higher than 13 mm( 1/2 inch)
  • Coat stand/clothes rod no higher than 25 mm(51 inches)
  • No steps along wheelchair route or else a built-in access ramp. All ramps must respect the 1:12 ratio (120 mm of length to each 10 mm of height) and must be at least 870 mm (34 inches) wide.
  • Wheelchair access to the whole establishment and to all levels open to the public
  • At least 760 mm (30 inches) of clearance between tables and in corridors
  • Section of reception desk/ticket counter lowered to
    855 mm (34 inches) with at least 685 mm (27 inches) of clearance, 760 mm (30 inches) wide and 485 mm
    (19 inches) deep
  • Manual wheelchairs available at entrance (museums and attractions)
  • 1.5 m x 1.5m (5 feet x 5 feet) of turning space in bedroom, bathroom, toilets
  • Light switches, thermostats, and elevator buttons no higher than 1.4 m (55 inches)
  • Latch no higher than 900 mm (36 inches)
  • Electric plugs at least 450 mm (18 inches) from floor
  • Kitchenettes with room to manoeuvre and easy access to appliance knobs and switches
  • Horizontal grab bar in toilet
  • Grab bars (2) for the bath
  • Transfer zone next to toilet ideally 875 mm (34.5 inches) wide
  • At least 685 mm (27 inches) of clearance beneath washbasin
  • Lever faucet handles
  • Mirror tilted or no higher than 1 m (39.5 inches)
  • Built-in or folding seat and horizontal grab bar in the shower
  • Hand-held shower head in bath and/or shower
  • Bench for shower or transfer
  • Reserved spaces: flat with hard surface made of packed earth or gravel (camping grounds)
  • Water and electrical outlets no more than 900 mm (35.5 inches) high
  • Water fountains no more than 915 mm (36 inches) high, close to the front, and with automatic control
  • Picnic tables arranged for wheelchairs (parks and camping grounds)

Pictogramme partiellement accessible.Partially accessible to persons with a physical impairment

  • Accessible with help. This rating means that the establishment fails to meet one or more of the “adapted” accessibility criteria. However, it must at least meet the following norms:
  • All routes must be barrier free
  • Doors must have a clearance width between 710 mm and 760 mm (28 inches and 30 inches)

Pictogramme déficience visuelle.Services to persons with a visual impairment

To be accredited, the establishment must offer at least one of the following services:

  • Menu in Braille and/or large print
  • Elevator panels in Braille or raised characters*
  • Acoustic and/or voice elevator signals*
  • Room number in raised characters*
  • Direct lighting*
  • Descriptive panels in Braille and/or 20-mm (72 point) characters
  • Tactile exploration

* Notes: This feature may be offered as an extra, but if it stands alone the international visual impaired symbol cannot be assigned to the establishment.

 Pictogramme déficience auditive.Services to persons with a hearing impairment

To be accredited, the establishment must offer at least one of the following services:

  • A TTY/teletypewriter for the deaf at the reception desk
  • A flashing fire alarm (room and/or establishment)
  • A vibrating system linked to alarm system
  • Subtitle decoder for TV
  • Personnel with knowledge of sign language (LSQ)
  • Telephone with adjustable volume and/or an electric eye (1)*
  • Infrared signal
  • Audioguide with adjustable volume available

* Notes: This feature may be offered as an extra, but if it stands alone the international hearing impaired symbol cannot be assigned to the establishment.