Publications

Kéroul researches and publishes a number of reports, briefs, brochures, directories and market studies aimed at supporting and developing greater access to tourist and cultural facilities for disabled persons:

Tourism
Hospitality
Transportation.

Tourism

Le Québec accessible

Kéroul with Les Guides de voyage Ulysse, 2005, 356 pages, $19,95 (+ GTS and delivery fees)

The 6th edition of the guide lists more than 1,000 establishments rated according to Kéroul's accessibility criteria which are approved by Tourisme Québec. The establishments are grouped by administrative region and the reader will find a section describing paratransit and orthopedic services available in each region.

To buy, write-us at infos@keroul.qc.ca

Le Baladeur, Kéroul

Le Baladeur - Kéroul - published quarterly, 20 pages- free copy for members- French only.

This tourist and cultural review for persons with limited physical ability covers a wide range of topics: access to transportation; lodging and restaurants; visits to cultural venues by disabled people; tips, tricks, and advice; member discounts; and the best Web sites on such topics.

A Growth Market: Behaviours of Tourists with Restricted Physical Abilities in Canada

Kéroul, 2001 - Kéroul, 2001, abridged version 20 pages - free - English translation.

At Kéroul's request, this pan-Canadian study was conducted by Jean Stafford and Marcel Samson from UQAM and Caroline Roy from the polling firm, Léger Marketing. The first of its kind in Canada and Quebec, this study reveals and quantifies the fact that people living with physical limitations (15% of the population) represent a large potential market for tourist and cultural industries.

Download the document on «A Growth Market». (PDF 1,3 Mo)

Best Practices in Tourism Accessibility for Travelers with Restricted Physical Ability

Groupe de travail sur le tourisme (APEC) - Kéroul - 2003 - 90 pages - free - English version.

This study, which looked at 19 case studies in 11 economies, identifies a number of novel approaches to making tourism accessible for travelers with mobility, seeing or hearing disabilities. From these best practices, readers can draw inspiration for making their tourism sites and destinations attractive to this growing segment of this high-value tourism market. The report identifies a best practice as one that serves to: improve public policies based on what works; raise awareness of decision makers; and share and transfer knowledge, expertise and experience through networking and peer-to-peer learning.

Download the document on «Best Practices in Tourism Accessibility». (Format PDF 612Ko)

Access and Hospitality

Accès sans obstacles

Kéroul, 2003 - 24 pages - free, French only

This brochure summarizes the main characteristics of universal access according to the Quebec Building Code and Kéroul criteria. It also reviews the legal obligations that managers of tourist and cultural facilities have regarding accessibility and the tax rebates available for making adaptations to meet the needs of people with limited physical ability.

Download the document on «Accès sans obstacles». (PDF Format 160Ko)

Offrir un meilleur service, une question d'aménagement et d'accueil

Kéroul - 1997 - 104 pages - $19.95 + GST.

This guide proposes practical and inexpensive solutions allowing all types of establishments or facilities (restaurants, hotels, movie theatres, cloak rooms,toilets, etc...) to make activities of all kinds more accessible to clienteles with limited physical ability. The guide is also richly illustrated.

For further information, please contact us at infos@keroul.qc.ca.

Transportation

L’autocar : un moyen de transport incontournable pour les personnes à capacité physique restreinte

Kéroul, 20 February 2002, 16 pages. Brief presented by Kéroul to the Standing Senate Committee on Transport and Communications during its examination of intercity busing. The main issues on which Kéroul makes recommendations have to do with accessible facilities, space for animal helpers, availability of comfortable and accessible buses for group travel.

Agir, au lieu de réagir!

Kéroul, 17 November 2000, 27 pages. Brief presented by Kéroul before the Review Panel examining the Canada Transportation Act (CTA). Main issues treated in the brief: accessibility of Canadian transportation network; recognition of right to be accompanied by an attendant; transport by plane, train, ferry, and bus.

Transport par taxi de personnes à capacité physique restreinte

Kéroul, November 2002, 14 pages. Brief presented by Kéroul before the Commission des transports du Québec during its hearings on the transportation of disabled persons in one or all of taxi sectors A-5 (Eastend of Montreal) , A-11 (Montreal), and A-12 (Westend of Montreal). The points covered are the following: special need for transportation by taxi, criteria for transporting disabled persons by taxi, need to issue new permits for providers of this taxi service and to establish its territorial districts.

For further information, please contact transport@keroul.qc.ca.