Welcoming Ways Training Program

Welcoming Ways

Click here to see the promotional video (available in French)

Who should attend?

Are you a manager? Do you work in customer service? Not sure how to accommodate people with disabilities? Take Welcoming Ways training and get advice from the experts. This customized program is provided by Kéroul trainers, who use a fun approach to enlighten participants on the realities of persons with physical impairments, focusing on your experiences and giving you helpful tips.

Key skills

The Welcoming Ways training program is designed specifically for front-line employees. After they have taken the workshop, participants will be able to:

  • Describe the growing importance to service firms of the clientele composed of persons with disabilities and seniors

  • Define the expectations of clients with disabilities

  • Define the expectations of seniors

  • Use a variety of strategies to provide quality service to these clienteles


In order to provide training that reflects participants’ jobs, Kéroul has developed a tailored course for different activity sectors:

  • Basic program: 3½ hours

  • Restaurant services: 4 hours

  • Travel agent: 1½ days

  • Manager: 1 day

  • Air transport: 1 day

  • Bus transport: 1 day

Recognized training

Satisfied clients

Over the past 30 years, Kéroul has trained over 25,000 employees from many businesses and public institutions. Here are some examples:

Our partners for The Accessible Road

For more information contact Michèle Côté à infos@keroul.qc.ca or 514 252-3104.