Citadelle de Québec / Musée du Royal 22e Régiment

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Accessibility features

Establishment category:

Sub-categories:
Museum / Historic Site

Region:
Accessibility:
Partial access
Hearing impairments





Evaluation year by Kéroul: 2024

Citadelle de Québec / Musée du Royal 22e Régiment
1, Côte de la Citadelle
Québec, (Québec)
G1R 3R2

Phone 1: 418 694 2815
Website : www.lacitadelle.qc.ca/
Email: information@lacitadelle.qc.ca

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Activities and related services

Résidence du gouverneur général à la Citadelle
Partial access

Description

Visits to La Citadelle's outdoor site are accompanied by a guide. In winter and spring, the visit is not recommended for wheelchair users (snow-covered or uneven surface in some places).
An LSQ interpreter is available for deaf and hard-of-hearing groups. Contact the ticket office directly.
Information leaflets translated into several languages are available at the ticket office.
CAL card accepted.

Accessibility

Parking

Presence of slope
 Gentle slope

Number of reserved places
 Reserved seat(s) for people with disabilities: : 2

Reserved seat location
 Far from the entrance

Route leading from the parking lot to the entrance
 Without obstacles

Additional information

The main entrance to the ticket office is not accessible. Visitors in wheelchairs must therefore identify themselves at the guard post. Staff will show you the way to the accessible entrance (boutique).

Exterior Entrance* | (Located : Place Dalhousie - Accès Boutique)

Driveway leading to the entrance
 Restricted clear width : 102 m

Front door
 Insufficient clear width : 70 cm
 Door equipped with an electric opening mechanism
 Pressure plate / control button located between 90 cm and 110 cm above the floor

Driveway leading to the entrance
 Rough ground

Exterior Entrance* | (Located : Entrée piétonne - Côte de la Citadelle)

Step(s) leading to entrance
 Non-slip tape
 Handrails on each side

Ramp
 Steep Slope Bevel Level Difference : 10 %
 On a gentle slope

Interior of the building : Billetterie, salle à manger et musée

Course without obstacles
 2 or more steps : 3 steps

Interior access ramp
 Fixed access ramp
 Free width of at least 110 cm
 On a gentle slope

Number of accessible floor(s) / Total number of floor(s)
  1 accessible floor(s) / 2 floor(s)

Counter
 Counter surface : 93 cm above floor
 No clearance under the counter
 Wireless or removable payment terminal

drinking fountain
 Fitted out for people with disabilities

Additional information

Three steps to ticket office. Tickets can be purchased in the store (first floor).

Universal washroom | (located near the reception)

Door
 Maneuvering space outside : 1,50 m wide x 1,10 m deep in front of the door
 Restricted clear width : 78 cm

Toilet bowl
 Transfer zone on the side of the bowl : 65 cm

Grab bar(s)
 Horizontal to the right of the bowl
 Horizontal behind the bowl

Washbasin
 Accessible sink

Universal washroom | (located : dans le musée)

Door
 Maneuvering space outside : 1,2 m wide x 1,5 m deep in front of the door
 Restricted clear width : 76 cm
 Raised latch : 120 cm

Toilet bowl
 Transfer zone on the side of the bowl of at least 90 cm

Grab bar(s)
 Horizontal to the left of the bowl
 Horizontal behind the bowl

Washbasin
 Accessible sink
 Clearance depth under sink : 18 cm

Shop : Boutique du Musée

Displays
 Majority of items at hand

Cash counter
 Counter surface : 92 cm above floor
 No clearance under the counter

Indoor circulation
 No obstruction
 

Additional information

Tickets can be purchased in the boutique, as the box office is not accessible due to the steps.

Showroom : Musée du Royal 22e Régiment

Exposure
 Written in small print
 No braille sign
 Guided tour
 Virtual reality

Indoor circulation
 

Additional information

Certain interactive screens are located at a height of over 1.2 m (non-accessible).
Some interactive screens and games are located at an accessible height (less than 1.2 m). Most headphones are at an accessible height.
Accessible educational room.

Change room* Visite guidée du site de la Citadelle

Exposure
 Guided tour
 Olfactory experience

Indoor circulation
 

Exposure
 Tactile exploration

Additional information

In winter, the temporary shelter restricts access to the building (4 cm threshold and reduced clear width of the entrance).
Sloping exit requiring assistance (12.5% slope)

Indoor circulation
 Others : Revêtement du sol en gros gravier

Additional information

Restricted clear width of entrance door (70 cm)
Coarse gravel surface, difficult for wheelchair traffic.
Raised shooting slots (1.25 m)
Only one of the two galleries has no landing, while the Grande Galerie has three steps.

Interior access ramp
 Fixed access ramp
 On a gentle slope
 Handrail on one side only

Additional information

Clear width of restricted exterior entrance doors (71 and 74 cm)
Clear width of restricted cell doors (61 cm)

Exposure
 Guided tour

Additional information

Not part of the basic guided tour, visit on request only.
Accessible ramp, but the paving stone at the bottom is uneven.

Trail
 Asphalt/concrete pavement
 Coating in compacted rock dust
 Paving stone
 Coarse gravel surfacing
 Width over 1.1m
 Well marked trail

Additional information

In winter and spring, visits are not recommended for wheelchair users (snow-covered or uneven surfaces in some areas).
Ramp to access rest area in Espace Dalhousie (5 cm threshold). No table with clearance.
To access certain viewpoints, the course has slopes of over 10%.