Hilton Lac-Leamy

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Accessibility features

Establishment category:

Sub-categories:
Hotel

Region:
Accessibility:
Full access
Visual impairments
Hearing impairments





Evaluation year by Kéroul: 2024

Hilton Lac-Leamy
3, boulevard du Casino
Gatineau, (Québec)
J8Y 6X4

Phone 1: 819 790 6444
Phone 2: 1 866 488 7888
Website : www.hiltonhotels.com/
Email: info@hiltonlacleamy.com

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Activities and related services

Hôtel-Casino Lac-Leamy - Complexe de divertissement de Loto-Québec
Full access

Number of accessible rooms : 19
Number of rooms : 349

Accessibility

Parking*

Valet service
 Valet service


 More than 201 parking spaces


 Gentle slope (less than 8%)


 One or more reserved parking spaces : 30


 Reserved parking spaces near the entrance

Additional information

Parking A is surrounded by a sidewalk which does not have any curb ramp to get to the hotel. It is therefore preferable to use the 6 spaces in parking B.

Valet service is available at extra charge.

Inside of the establishment*


 Reception counter too high : 115 cm
 Reception desk: no clearance under the desk


  20 accessible floor(s) / 20 floor(s)


 Elevator larger than 80 cm x 1.5 m
 Elevator: door width larger than 80 cm


 Drinking fountain accessible for handicapped persons
 Drinking fountain not located in a alcove

Entrance*


 Main entrance


 Interlocking stone walkway to the entrance


 Walkway to the entrance width: more than 1.1 m


 Automatic Doors


 The 2nd door is automatic

Washrooms with multiple stalls*


 Accessible toilet room: no signage


 Sink height: between 68.5 cm and 86.5 cm
 Clearance under the sink: larger than 68.5 cm


 No accessible urinal


  1  3 


 Accessible toilet stall: inadequate door clear width : 75,9 cm


 Accessible toilet stall: space larger than 1.5 m x 1.5 m : 1,8 m x 1,5 m


 Accessible toilet stall: manoeuvring space larger tham 1.2 mx 1.2 m


 Accessible toilet stall: more than 87.5 cm of clear space area on the side


 Accessible toilet stall: horizontal grab bar at the left


 Accessible toilet stall: horizontal grab bar at right located between 84 cm and 92 cm from the ground


 Accessible toilet stall: horizontal grab bar behind the toilet located between 84 cm and 92 cm from the ground

Washrooms with multiple stalls* | (Located : au niveau A)


 Accessible toilet room: no signage


 Entrance: automatic door


 Entrance: toilet room door opening towards inside


 Sink height: between 68.5 cm and 86.5 cm
 Clearance under the sink: larger than 68.5 cm


 No accessible urinal


  1  7 


 Manoeuvring space larger than 1.5 m x 1.5 m in front of the toilet stall


 Accessible toilet stall: narrow door clear width


 Accessible toilet stall: door opening outside the stall


 Accessible toilet stall: space larger than 1.5 m x 1.5 m : 1,83 m x 1,5 m


 Accessible toilet stall: manoeuvring space larger tham 1.2 mx 1.2 m


 Accessible toilet stall: more than 87.5 cm of clear space area on the side


 Accessible toilet stall: horizontal grab bar at right located between 84 cm and 92 cm from the ground


 Accessible toilet stall: horizontal grab bar behind the toilet located between 84 cm and 92 cm from the ground

Additional information

The changing table is too high: 104 cm

Food service* | Restaurant Arôme (Located : au Niveau A)


 Main entrance inside the building


 All sections are accessible.


 100% of the tables are accessible.


 Passageway between tables larger than 92 cm


 Manoeuvring space diameter larger than 1.5 m available


 Table height: between 68.5 cm and 86.5 cm


 Table service available


 Room service


 Buffet between 68.5 cm and 86.5 cm
 Passageway to the buffet larger than 92 cm
 Manoeuvring space in front of the buffet

Food service* : Baucchus


 Passageway to the entrance clear width: larger than 92 cm


 Entrance : No-step entrance


 Entrance: door esay to open


 Entrance: no automatic door


 Entrance: door clear width larger than 80 cm


 All sections are accessible.


 75% of the tables are accessible.


 Passageway between tables larger than 92 cm


 Manoeuvring space diameter larger than 1.5 m available


 Table height: between 68.5 cm and 86.5 cm


 Table service available


 Bar counter too high : 106 cm
 No clearance under the bar counter

Shop* : Tabagie


 Only one entrance available


 All sections are accessible.


 100% of shop accessible


 Manoeuvring space diameter larger than 1.5 m available


 Displays height: less than 1.2 m


 Cash stand is too high : 100 cm
 Cash counter: no clearance

Additional information

Movable payment system available

Shop* : Boutique


 Only one entrance available


 Entrance: door clear width larger than 80 cm


 All sections are accessible.


 75% of shop accessible


 Narrow manoeuvring space


 Displays height: less than 1.2 m


 Cash stand is too high : 100 cm
 Cash counter: no clearance

Additional information

Accessible payement system.

Swimming pool* | (Located : à l'exterieure)


 75% of paths of travel accessible around swimming pool


 Near swimming pool: manoeuvring space with diameter of at least 1.5 m available


 Swimming pool: no equipment adapted for disabled persons


 Access to swimming pool  : 7 steps

Swimming pool* | (Located : à l'interieure)


 Swimming pool inaccessible


 Reception counter too high : 100 cm
 Reception desk: no clearance under the desk


 100% of paths of travel accessible around swimming pool


 Near swimming pool: manoeuvring space with diameter of at least 1.5 m available


 Swimming pool: no equipment adapted for disabled persons


 Access to swimming pool  : 7 steps

Terrace* | (Arôme)


 Access by the building: automatic door


 All sections are accessible.


 100% of the tables are accessible.


 Passageway between tables larger than 92 cm


 Manoeuvring space diameter larger than 1.5 m available


 Table service available


 Buffet too high : 91 cm
 Clerance under the buffet larger than 68.5 cm

Terrace* | (Centre des congres)


 Some sections are non accessible

Additional information

The accessibility of the terrace depends on each event.

Outdoor activity* : Oasis


 Access to walking trail with obstacles  : Seuil de 5 cm à la fin du pont.


 Walking trail on slight slope


 Walking trail on compacted stone dust


 Access to the beach with obstacles : Bordure de béton créant un seuil d'environ 3-5 cm selon l'emplacement.

Exercise room*


  4  4 


 All sections are accessible.


 100% of exercise room accessible


 Manoeuvring space diameter larger than 1.5 m available

Additional information

Two training rooms are available to customers.

Change room*


  2  2 


 Entrance: door esay to open


 Entrance: no automatic door


 Entrance: door clear width larger than 80 cm


 Lock: magnetic card


 Entrance: clear 2nd door width: 80 cm


 Entrance: 2nd door uneasy to open


 Entrance: the 2nd door is not automatic.


 Change room: 100% of paths of travel accessible


 Change room: manoeuvring space with diameter of at least 1.5 m available


 Lockers: latch between 90 cm and 1 m
 Lockers: latch difficult to use
 Lockers: removable bench in front


 Shower: no hand-held shower head


 Shower: no transfer bench available


 Shower: no grab bar on back wall


 Shower: no grab bar near faucets


 Shower: no grab bar on wall in front of faucets


 Toilet room: no directional signage


 Clear width of door restricted (between 76 and 79 cm)


 Toilet room: door opening to outside


 Small toilet room area : 1.46 m x 1.50 m


 Narrow manoeuvring clearance : 1.46 m x 1,5 m


 Narrow clear floor space on the side of the toilet bowl : 78 cm


 Toilet with no flush tank
 Flush toilet control: less than 1.2 n from the ground


 Horizontal grab bar at left of the toilet height: between 84 cm and 92 cm from the ground


 Horizontal grab bar at left of the toilet height: between 84 cm and 92 cm


 Sink height: between 68.5 cm and 86.5 cm
 Clearance under the sink: larger than 68.5 cm


 Access to sauna: no step


 Sauna: external controls between 40 cm and 1.2 m from ground or floor


 Sauna: surface area exceeds 1.5 m x 1.5 m


 Sauna: built-in bench


 Sauna: no grab bar

Accommodation Unit* 820 (Located 8e étage)

Driveway leading to the entrance
 Carpet flooring

Interior entrance door
 Restricted clear width
 Flashing doorbell

Indoor circulation
 Maneuvering space of at least 1.5 m in diameter
 Circulation corridor of at least 92 cm

Bed(s)
 Top of the mattress between 46 cm and 50 cm above the floor
 No clearance under the bed
 Transfer area on the side of the bed : 90 cm
 Maneuvering area on the side of the bed : 90 cm x 1,5 m
 Transfer area between beds : 87 cm

Wardrobe / Coat hook
 No door handle
 Rod less than 1.3 m above the floor

Work desk
 Clearance under desk : 62,9 cm above the floor

Bed(s)
 2 beds
 Queen-size bed

Additional information

The two beds have two different heights: one at 50.8 cm with a transfer zone of 87.9 cm, and the other at 60 cm.

Front door
 Outward opening door
 Clear Width : 81 cm
 Exterior door handle located at : 104 cm above the ground
 Interior door handle located at : 104 cm above the ground

Interior maneuvering area
 Maneuvering area : 1,99 m width x 1,48 m depth

Toilet bowl
 Transfer area on the side of the bowl at least 90 cm wide x 1.5 m deep

Grab bar to the right of the toilet
 Horizontal grab bar

Grab bar behind the toilet
 A horizontal grab bar

Sink
 Maneuvering area in front of the sink at least 80 cm wide x 1.2 m deep
 Surface located at a height between 68.5 cm and 86.5 cm above the ground
 Height of clearance under sink : 72,9 cm
 Depth of clearance under sink : 20 cm for the knees and 47 cm for feet
 Faucets located at a distance of : 52 cm from the edge of the sink

Sanitary equipment
 Bottom of the mirror at a height of : 1,14 m above ground

Shower
 Clear width of entrance : 83,9 cm
 Area of : 88 cm x 153 cm
 Shower-telephone hose : 1,4 m length
 Transfer bench at a height of : 48 cm from the bottom of the shower

Shower: grab bar on left side wall
 No grab bar

Shower: grab bar on right side wall
 Horizontal, oblique or L-shaped bar
 Length : 61 cm
 Lower end located at : 78,5 cm above the ground

Shower: grab bar on the wall facing the entrance
 Horizontal, vertical or oblique bar
 Length horizontal element : 91 cm
 Horizontal element located between 75 cm and 87 cm above the ground

Accommodation Unit* 2009 (Located )

Driveway leading to the entrance
 Carpet flooring

Interior entrance door
 No electric opening mechanism
 Lock with magnetic card
 Flashing doorbell

Indoor circulation
 Maneuvering space of at least 1.5 m in diameter
 Circulation corridor of at least 92 cm

Bed(s)
 Mattress Top : 57,5 cm above floor
 Maneuvering area on the side of the bed at least 1.5 m wide x 1.5 m deep

Wardrobe / Coat hook
 No door handle

Work desk
 Clearance under desk

Devices
 Audible and flashing fire system

Possibility of moving the furniture at the request of the customer
 Furniture can be moved as needed

Bed(s)
 1 bed
 King-size bed
 Transfer zone on side of bed exceeds 92 cm

Orders
 Flashing doorbell

Devices
 No vibrating alarm clock

Additional information

The king bed is 57.5 cm high, with no headroom underneath.

Pathway leading to the entrance
 Circulation corridor at least 1.1 m wide
 Non-slip floor covering

Front door
 single door
 Maneuvering area on each side of the door at least 1.5 m wide x 1.5 m deep
 Outward opening door
 Door latch difficult to use
 No electric opening mechanism

Interior maneuvering area
 Maneuvering area at least 1.5 m wide x 1.5 m deep

Toilet bowl
 Center (axis) located at : 44,8 cm from the nearest adjacent wall
 Transfer area on the side of the bowl at least 90 cm wide x 1.5 m deep

Grab bar to the right of the toilet
 Horizontal grab bar
 Length of at least 76 cm

Grab bar behind the toilet
 A horizontal grab bar
 Length of at least 60 cm

Sink
 Faucets located at a distance of : 55 cm from the edge of the sink

Bath
 Height rim of : 52 cm from the ground

Bath: grab bar on left side wall
 Length : 63 cm
 Located at a horizontal distance of : 33 cm from the edge of the bath

Bath: grab bar on right side wall
 Horizontal, oblique or L-shaped bar
 Length : 34 cm

Bath
 No telephone showerhead

Change room* Amerispa

Counter
 Counter surface : 110 cm above floor

Additional information

Massage rooms are not accessible.

Door
 Inward opening door
 Insufficient clear width : 74,5 cm

Area
 Area at least 1.5 m wide x 1.5 m deep : 1,73 m wide x 2,34 m deep

Toilet bowl
 No transfer zone on the side of the bowl

Grab bar(s)
 Horizontal to the right of the bowl
 Located : 91 cm above floor

Door
 Inward opening door
 Insufficient clear width : 74,5 cm

Accessible washroom(s)
 No toilet cabin equipped for disabled people

Accommodation Unit* 920 (Located 9e étage)

Driveway leading to the entrance
 Carpet flooring

Interior entrance door
 single door
 Free width of at least 80 cm
 No electric opening mechanism

Indoor circulation
 Maneuvering space of at least 1.5 m in diameter
 Circulation corridor of at least 92 cm

Orders
 Switch near the entrance less than 1.2 m above the floor

Bed(s)
 No clearance under the bed
 Maneuvering area on the side of the bed : 90 cm x 1,5 m
 Transfer area between beds : 87 cm

Work desk
 Clearance under desk : 63 cm above the floor

Devices
 Audible and flashing fire system

Possibility of moving the furniture at the request of the customer
 Furniture can be moved as needed

Orders
 Flashing doorbell

Devices
 No vibrating alarm clock

Front door
 Outward opening door
 Free width of at least 80 cm

Toilet bowl
 Transfer area on the side of the bowl at least 90 cm wide x 1.5 m deep

Grab bar behind the toilet
 A horizontal grab bar

Sink
 Surface located at a height between 68.5 cm and 86.5 cm above the ground
 Height of clearance under sink : 73 cm
 Depth of clearance under sink : 20 cm for the knees and 47 cm for feet

Bath
 Shower bath
 Height rim of : 33,2 cm from the ground
 No non-slip bottom or non-slip bath mat available
 Bath bench available on request

Bath: grab bar on left side wall
 Horizontal, oblique or L-shaped bar
 Length : 61 cm

Bath: grab bar on right side wall
 Horizontal, oblique or L-shaped bar
 Length : 30 cm

Bath: grab bar on the wall facing the entrance
 Horizontal or L-shaped bar
 Length : 0,61  m

Additional information

Liquid soap, shampoo and conditioner are at a height of 1.34 m in the bath/shower.

Accommodation Unit* 1020 (Located 10e étage)

Driveway leading to the entrance
 Carpet flooring
 Free width of at least 1.1 m

Interior entrance door
 Maneuvering space of at least 1.5 m x 1.5 m
 single door
 Free width of at least 80 cm
 No electric opening mechanism
 Lock with magnetic card
 Flashing doorbell

Indoor circulation
 Maneuvering space of at least 1.5 m in diameter
 Circulation corridor of at least 92 cm

Bed(s)
 Mattress Top : 57,5 cm above floor

Wardrobe / Coat hook
 No door handle

Work desk
 Clearance under desk : 63 cm above the floor

Devices
 Telephone with volume control or indicator light
 Audible and flashing fire system

Possibility of moving the furniture at the request of the customer
 Furniture can be moved as needed

Bed(s)
 1 bed
 King-size bed
 Transfer zone on side of bed exceeds 92 cm

Orders
 Flashing doorbell

Devices
 No vibrating alarm clock

Additional information

The king bed is 57.5 cm high, with no headroom underneath.

Pathway leading to the entrance
 Circulation corridor at least 1.1 m wide
 Accessible flooring

Front door
 single door
 Outward opening door
 Door latch difficult to use
 No electric opening mechanism

Toilet bowl
 Transfer area on the side of the bowl at least 90 cm wide x 1.5 m deep

Grab bar to the right of the toilet
 Horizontal grab bar
 Length of at least 76 cm

Grab bar behind the toilet
 A horizontal grab bar
 Length of at least 60 cm

Sink
 Surface located at a height between 68.5 cm and 86.5 cm above the ground
 Height of clearance under sink : 73 cm
 Depth of clearance under sink : 20 cm for the knees and 47 cm for feet
 Faucets located at a distance of : 55 cm from the edge of the sink

Bath
 Shower bath
 Clear area in front of the bath at least 80 cm deep over the entire length of the bath
 Height rim of : 33,2 cm from the ground
 No non-slip bottom or non-slip bath mat available
 Bath bench available on request

Bath: grab bar on left side wall
 Horizontal, oblique or L-shaped bar
 Length : 61 cm
 Located at a horizontal distance of : 50 cm from the edge of the bath

Bath: grab bar on right side wall
 Horizontal, oblique or L-shaped bar
 Length : 30 cm
 Located at a horizontal distance of : 50 cm from the edge of the bath

Bath: grab bar on the wall facing the entrance
 Horizontal or L-shaped bar
 Length : 0,61  m

Additional information

Liquid soap, shampoo and conditioner are at a height of 1.34 m in the bath/shower.